FAQs

Frequently Asked Questions

How do I login to complete the Life-Story questionnaire?

Login here to create your unique Life-Story account. Your account remains active for 45 days or until you complete the Life-Story questionnaire. Once your payment for the questionnaire is confirmed you will receive an email with your password and a link to the online questionnaire. You can return to the questionnaire while your account remains active although answers are not saved between sessions. After giving careful consideration to the questions, most people will take between 30 to 60 minutes to complete the questionnaire.

How do I contact Life-Story if I have a question?

Complete the message form on the Contact Us page or send an email to valo@life-story.co.nz. You can expect a reply within 24 hours during office hours. Normal office hours are weekdays 9am to 5pm excepting public holidays.

What happens if I am not able to make it to my appointment?

Because each appointment requires professional preparation, cancellations within 48 hours of an appointment will incur charges. No charge will be incurred for rescheduling within 12 hours of an appointment. Life-Story provides a free text reminder for your appointment.

How confidential is my information?

Your personal information is stored securely on the Life-Story server. Life-Story respects your privacy and will not share your information other than those with whom you choose to share it.

How long does a career counselling appointment last and how many appointments will I need?

Appointments generally last two hours at a time although each individual will be assessed on their needs. Some clients may choose to book more than one appointment. Returning clients can request appointments through the Contact Us page.

How much does face to face counselling cost and how do I pay?

Professional face to face counselling sessions are charged from $150 plus GST per hour. Life-Story accepts online banking, or Visa or Mastercard payments through Paypal, a secure online payment system.

Once you have created your unique personal account you can checkout with Paypal on the Register page.

How much does the online Life-Story questionnaire cost and how do I pay?

The unique Life-Story questionnaire and personalised feedback report is $150.00 plus GST. The feedback report is a professional assessment by a qualified career counsellor in response to your replies to the questions. It is not an impersonal computer-generated form. Life-Story accepts online banking, or Visa or Mastercard payments through Paypal, a secure online payment system.

Once you have created your unique personal account you can checkout with Paypal on the Register page.